We work with lots of firms, large and small, that have in some capacity released SharePoint into their organizations. And over and over, we see the same issues surface—little adoption and no training. There are other issues, but these two go hand-in-hand. Most firms are using SharePoint as a document repository and missing out on its real power and value for the organization.
It’s a great tool, and somewhat easy to learn if you think like a technologist. But really, who in your organization thinks that way beside the folks in IT?
When SharePoint is deployed, end users need support and training. And they need encouragement and recognition to change the way they do business today. If these things are missing, I can guarantee that it just won’t succeed.
Because these issues are so prevalent, i-Squared has build a SharePoint support template we call InSites. We put to use our own methodology in designing the site and set out with these goals in mind:
Garner Adoption—the site recognizes employees who contribute and who go beyond the ordinary with implementation.
Push Advanced Feature Use—There are tons of advanced features and functions offered by SharePoint that can add real value to an organization. InSites feeds up tips one at a time with a new tip displaying each time a user accesses the site.
Provide On-demand Training—employees need a tool that they can use when they have the time to learn. InSites is available when they want—24/7.
Provide Training Videos—often a pictures says a thousand words so InSites has over 50 training videos geared to different user levels—end users, site owners and administrators.
Promote Collaboration and Social Networking—the site is built to encourage participation and peer-to-peer support.
Capture Your IP – as the site is used and information captured, the site will become a huge resource for your firm. It will capture how to use SharePoint in your organization, the rules and governance around usage, and the latest ideas for how it solved a business issue.
Reduce Support Calls—InSites gives you a starter list of FAQs and you can add your own specific to your environment. Common Help Desk questions and answers can be stored and users are encouraged to solve their own problems.
And best of all it costs a fraction of what classroom training would cost.
Leverage our years of experience and knowledge – sign up for our next webinar on InSites. Go to our home page and click on the Insites Webinar button.